zbajje Privacy Policy
Your personal information is very important to us. Learn in detail how we collect, store, and protect your data here.
1 Introduction and Scope
zbajje is a trusted online casino and sports betting platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy ("Policy") explains how zbajje collects, uses, discloses, and protects your personal information.
This policy applies to zbajje's website (zbajje.cam), its mobile version, and all related services. If you register, log in, or use any service on this platform, you are considered to have agreed to the terms of this privacy policy.
This policy applies only to individuals aged 21 or older. Minors are not permitted to use zbajje services in any way.
2 What Information We Collect
To improve your service experience and ensure safe operations, zbajje may collect the following types of information:
2.1 Personal Identity Information
- Full name and date of birth
- Email address
- Username and password (stored in encrypted form)
- National ID or passport number (for identity verification)
2.2 Financial Information
- Mobile number linked to bKash, Nagad, Rocket, or Upay account
- Transaction history (deposits and withdrawals)
- Balance and bonus-related information
2.3 Technical Information
- IP address and device type
- Browser type and version
- Cookies and session data
- Login time, session duration, and activity logs
- Referral source and navigation patterns
2.4 Gaming Activity Information
- Betting history, play duration, and results
- Preferred game categories and providers
- Bonus claim and usage details
3 Purpose of Data Use
zbajje uses the information it collects solely for the following purposes:
- Account Management: To complete registration, verify identity, and ensure account security.
- Service Delivery: To process your deposits, withdrawals, and gaming transactions.
- Customer Support: To resolve your issues via 24/7 live chat and email in Bengali.
- Security: To prevent fraud, money laundering, and unauthorized access.
- Responsible Gaming: To help protect you by detecting unusual gaming patterns.
- Service Improvement: To enhance platform performance and user experience.
- Legal Compliance: To comply with applicable laws and regulations.
- Communication: To send important account notifications and promotional information (with your consent).
zbajje never uses your information for the purpose of selling it to third parties. We collect only the minimum information necessary to operate the service.
4 Data Protection and Security
zbajje applies industry-standard technical and organizational measures to protect your personal information. Our security framework includes:
4.1 Technical Safeguards
- SSL Encryption: All data transmission on the platform is encrypted using SSL/TLS technology.
- Password Hashing: User passwords are never stored in plain form; strong hashing algorithms are used.
- Firewall and Intrusion Detection: Security measures are active at the server level.
- Data Backup: Data is kept secure through regular encrypted backups.
4.2 Organizational Safeguards
- Only authorized staff have access to personal information.
- All staff operate under strict confidentiality agreements.
- Regular security audits and reviews are conducted.
However, no service can guarantee 100% security for data transmission over the internet. Therefore, use a strong and unique password for your account and do not share it with anyone.
5 Disclosure and Third Parties
zbajje does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:
5.1 Service Providers
We may seek assistance from trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and security services. These partners are required to comply with our privacy standards and are not permitted to use your information for their own purposes.
5.2 Legal Obligations
If disclosure of information is required due to a court order, a lawful request from an investigating authority, or applicable legal requirements, zbajje may be obligated to provide the necessary information.
5.3 Fraud Prevention
To protect a user's account or other users, we may share information with relevant authorities to prevent suspected money laundering or fraudulent activity.
zbajje never sells your information to marketing agencies, data brokers, or any other commercial entity.
6 Cookie Policy
The zbajje website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our platform function better.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions and security; the platform will not function properly without them.
- Functional Cookies: Used to remember your preferences (language, theme).
- Analytical Cookies: Collect site usage statistics to improve the service.
6.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.
7 User Rights and Controls
As a zbajje user, you have the following rights over your own information:
- Access: You have the right to know what information we hold about you. Upon request, we will provide you with this information.
- Correction: You may request correction of any inaccuracies in your information.
- Deletion: In certain circumstances, you may request deletion of your account and personal information. However, some information may need to be retained for a set period due to legal obligations.
- Objection to Processing: You may object to the use of your information for marketing purposes.
- Data Portability: In certain cases, you may request that your information be provided in a structured digital format.
- Withdrawal of Consent: Where data processing relies on your consent, you may withdraw that consent at any time.
To exercise these rights, contact us via the support email. We will respond to your request within a reasonable time.
8 Data Retention and Minor Protection
8.1 Data Retention Period
zbajje retains your information only for as long as necessary to provide the service and meet legal obligations. Even after an account is closed, certain information may be kept for a set period as required by law.
8.2 Protection of Minors
zbajje services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from any minor. If we become aware that a minor has opened an account, we will close that account immediately and delete the associated information.
If you become aware that a minor has created a zbajje account, please notify our support team immediately.
9 Policy Changes and Effectiveness
zbajje reserves the right to amend or update this privacy policy at any time. For significant changes, we will post a notice on the platform and/or notify you at your registered email.
Updated policies take effect from the date of publication. Continuing to use the platform after a change is made will be taken as your agreement to the updated policy. We therefore recommend checking this page regularly.
10 Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our support team is always ready to assist you:
Live Chat
24/7 live chat support in Bengali
This privacy policy applies to all services on the zbajje platform. For more information, please also visit our Terms and Conditions and Responsible Gaming pages.